Set response expectations around actual business hours rather than generic always-on countdowns.
Workflow & SLA Engine
Recruiter accountability becomes measurable when workflow logic is built into the product.
Omelion is designed around the real operating pressures of recruitment delivery: who owns the role, who acknowledged it, how quickly the first CV arrived, whether minimum submission targets were met, and how backfill is handled when earlier candidates drop out.
Business-Hour-Aware SLAs
Control speed with real operating rules, not broad reminders.
The SLA engine is built around working hours and operational deadlines. Managers can configure acknowledgement, first CV, minimum candidate, backfill, and daily CV target expectations while keeping automation behavior visible in the admin layer.
Ack SLA
Measure how quickly recruiters accept ownership of newly assigned roles.
First CV and Min CV SLA
Track early delivery speed and whether the minimum candidate threshold is reached on time.
Backfill SLA
Keep delivery accountable even when candidate counts fall later and the role needs renewed attention.
Recruiters and admins can manage custom SLA values, min-target requests, and approval decisions where needed.
Timeline events, assignment metadata, and submission histories make the process reviewable after the fact.
Dispatch & Escalation
Do not let new roles disappear into passive assignment.
Assignment
Jobs are assigned with dispatcher and owner metadata
Acknowledgement
Recruiters accept, reject, or request reassignment with explicit reasons
Fallback
Reminder hour, fallback timing, and alternate dispatcher routing can be configured
Escalation
Escalation chains and manual escalation processing keep missed handoffs visible
Operational Control
My Jobs becomes a real action console, not a passive task list.
Recruiters can acknowledge roles, reject assignments with context, review live history, manage SLA-related values, and handle backfill or min-candidate requests from one dedicated operating workspace.
Acknowledge-all and reassignment workflows
Useful for active recruiters managing multiple role inflows at once.
Rejection and dispatch feedback
Provide reasons and maintain visibility into why a role did not move forward as expected.
Submission history and backfill state
Review previous delivery before acting again, instead of working from memory.
Recruiter Performance
Measure output against the workflow itself.
Recruiter KPI views and role allocation screens are not cosmetic management dashboards. They are designed to expose execution gaps, delivery concentration, and pipeline risk in usable operational terms.
View active roles, jobs without CVs, fill ratio, potential revenue, and at-risk workload at the recruiter level.
Ack SLA, first CV timing, min CV compliance, offer rate, hire rate, close ratio, and daily CV progress stay visible in one frame.
Performance views can support both individual accountability and leadership-level operating oversight.
Submission Control
Client communication stays connected to the delivery record.
Omelion links mail, candidate packaging, secure links, formatted CV selection, and duplicate-send warnings directly to the platform’s job and client context.
Send from the mail module
Use the connected inbox instead of leaving the workflow to assemble and send packages elsewhere.
Switch to secure links when needed
Oversized or protected attachments can move through password-protected links with expiry rules.
Warn before duplicates
Recent-submission windows help teams avoid resending the same candidate without awareness.
Outcome
Workflow, accountability, and client communication stop being separate systems. They become one reviewable operating record.
Next Step
Walk through the SLA model with your own recruiter process.
See how Omelion can support acknowledgement, dispatch, min-target delivery, and backfill control inside a real operating environment.